Maine Supply Company :: Return Policy

Return Policy
  Maine Supply Co., Inc. will accept returns on most products in NEW condition. Credits will be applied, minus original shipping and handling fees, return shipping, and a restocking fee.

Defective products will be replaced at no charge.

All exchanged and returned merchandise must be in original factory condition, including all packaging materials.
Please pack the products into their original box with plenty of packing material and mark with the return authorization provided to you from our customer service representative. Make sure to ship your product back insured and with tracking.
We are not responsible if your package is lost or damaged in transit.

Please allow approximately 5 business days for your return to be processed once it has arrived at our warehouse.

NO GOODS WILL BE ACCEPTED WITHOUT PRIOR AUTHORIZATION OR AN RMA NUMBER
Candle Lamps - Returns will be accepted within 30 Days in original condition and packaging. There will be a 30% restocking fee, plus shipping and handling.
China - Hall - Returns will be accepted within 30 Days in original condition and packaging. There will be a 35% restocking fee, plus shipping and handling.
China – Vertex - Returns will be accepted within 30 Days in original condition and packaging. There will be a 30% restocking fee, plus shipping and handling.
Cookware - Returns will be accepted within 30 Days in original un-used condition and packaging. There will be a 30% restocking fee, plus shipping and handling.
Cooper Cookware - Returns will be accepted within 15 Days in original condition and packaging. There will be a 30% restocking fee, plus shipping and handling. No overseas returns will be accepted. All returns must be delivered within 7 days after the RMA# is issued.
Flatware-Corby Hall - Returns will be accepted within 30 Days in original condition and packaging. Product must be in original cases. There will be a 30% restocking fee, plus shipping and handling.
Flatware–Mepra - Returns will be accepted within 30 Days in original condition and packaging. There will be a 30% restocking fee, plus shipping and handling.
Flatware–Reed & Barton (Stainless Steel & Silver plate) - Returns will be accepted within 30 Days in original condition and packaging. There will be a 30% restocking fee, plus shipping and handling.
Flatware–Walco - Returns will be accepted within 30 Days in original condition and packaging. There will be a 30% restocking fee, plus shipping and handling.
Flatware-Winco – Defective Items or Shortages must be reported within 5 days of the receipt of product. Returns will be accepted within 30 Days in original condition and packaging. There will be a 30% restocking fee, plus shipping and handling. Used items will not be credited.
Fly Traps - Returns will be accepted within 30 Days in original condition and packaging. There will be a 30% restocking fee, plus shipping and handling.
Napkins & Tablecloths –Defective items or shortages must be reported within 7 days of the receipt of product. Returns may be accepted within 30 Days in original condition and packaging. Some of our factories do not accept returns. There will be a 50% restocking fee, plus shipping and handling. No returns accepted on Round or Rectangular Banquet or "Special" order tablecloths & napkins.
Laminated & Vinyl Tablecloths – Defective items or shortages must be reported within 5 days of receipt of product. Laminated and Vinyl Tablecloths are made to order and are NOT returnable.
Pest Control - Returns will be accepted within 30 Days in original condition and packaging. There will be a 30% restocking fee, plus shipping and handling.
Restaurant Chairs – Defective, damaged, or shorted items must be reported within 5 days of the receipt of the product. No returns will be accepted.
Room Fresheners - Returns will be accepted within 14 Days in original condition and packaging. There will be a 30% restocking fee, plus shipping and handling.
Table Skirting - Defective, damaged, or shorted items must be reported within 7 days of the receipt of the product. Returns may be accepted within 14 days. A restocking fee up to 35%, plus shipping & handling may be applied. No custom products are returnable.
Vacuum Cleaners - Returns will be accepted within 30 Days in original condition and packaging. There will be a 30% restocking fee, plus shipping and handling.
Monthly Specials - Returns will be accepted within 15 Days in original condition and packaging. There will be a 30% restocking fee, plus shipping and handling.